- How does Stoov heating work?
- Stoov uses in house designed far infrared technology that warms you directly instead of heating the air around you. It’s efficient, safe, and gives you a cosy warmth that feels natural.
- How long does the battery last?
- Depending on the product, the battery type and heat setting, a Stoov keeps you warm for up to 14 hours on a single charge. Perfect for a full workday, a long evening on the couch or a night of camping.
- Can I wash the cover?
- Absolutely. All Stoov covers are removable and machine-washable. Just take out the heating element and battery, and wash the fabric according to the care label.
- Where can I use my Stoov?
- Anywhere you want. Stoov products are cordless and portable, so you can enjoy warmth at home, in your garden, in the office, on the terrace or even while camping. Warmth, your way.
- Can I use my Stoov while it is charging?
- Yes, Stoov can be used while charging. However, charging may take slightly longer if the product is in use. For maximum battery longevity, we recommend charging fully before heavy use.
- Are prices shown with or without VAT?
- All our prices include VAT. If you want to see prices without VAT, just go to the checkout.
- I own a business, how do I get a VAT invoice?
- Enter your VAT number at checkout, and your invoice will update automatically. Right after you place your order, your invoice will be sent straight to your inbox. Easy!
- How are warranty claims handled for gifted B2B products?
- If a warranty issue concerns a single product received as a gift through a B2B order, the end-user (the gift recipient) should contact Stoov directly. This way, we can provide support immediately and resolve the issue smoothly.
- Do B2B customers handle warranty requests themselves?
- B2B customers (companies placing the order) do not need to handle warranty requests themselves. All claims are managed directly between Stoov and the end-user, ensuring a quick and efficient process.